If your order has shipped, cancellation will be treated as a return subject to our return policies.
Refunds are processed after the returned item passes warehouse inspection.
To return a product, follow these steps:
• Request a Return Authorization Number (RA) via phone or email.
• Ensure the item reaches the warehouse within 15 days of the RA# being issued.
• Provide a tracking number to customer service.
• Returns without an RA number will not be credited.
No. The following products cannot be returned: hospital beds, custom wheelchairs, lift chairs, wound care, incontinence items, masks, braces, stockings, shoes, bath safety products, and custom orders.
A 15% restocking fee applies to all returns.
Returns are accepted within 30 days of receipt, provided the following conditions are met:
• The product is unused, clean, and undamaged.
• Original packaging and materials are intact.
• Return shipping costs are the responsibility of the customer.
Most orders ship within 2 business days, except for custom equipment, which may take 1-4 weeks. Contact customer service for expedited shipping.
Free shipping on orders over $150 (pre-tax). Additional charges apply for incontinence supplies. Shipping costs for orders under $150 are shown at checkout.
We ship to the continental United States via USPS, UPS, or FedEx.
We service all of Southern California.
Visit us at 14120 Magnolia Blvd, Los Angeles, CA 91423, Mon-Fri: 9 am-6 pm, Sat: 10 am-3 pm. Call (951) 550-0174 or email info@rolltitan.com.
An item is missing from my shipment
If 7 business days have passed and your order is incomplete, call us at (951) 550-0174.
My order never arrived
If 7 business days have passed and your order hasn’t arrived, call us at (951) 550-0174.
To change quantities or cancel an item, please call us at (951) 550-0174.
Log in, hover over your name at the top right, and click “View Orders” to check your order status.